Shipping Policy

Shipping Policy

Before we get into specifics, let us be clear on our shipping “philosophy”:

  • We want to get things to you as quickly as humanly possible most orders ship it in 5 to 7 days
  • To keep things simple, we offer Free Shipping in the continental United States on all orders over $100
  • If there is a shipping charge (for expedited shipping, for example), we are not in business to “profit” from shipping; you are charged what we are charged
  • Undercommit; overdeliver

Our primary shipping service is FedEx Ground or Fedex. Both are “ground” services that take 5-7 business days from coast-to-coast (many of our products ship from our stores in Florida and New York)

Delivery Time

Delivery Time is dependent on 2 factors:

  • “Availability”. Every product detail’s page will show a value similar to “Usually Ships in 2-3 days”. It is also noted in the Shopping Cart, and informs you of how quickly an item will be ready to ship out. For example, some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). The “Availability” value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the “Availability” timeframe, but please do not count on that.

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    • The method of delivery – our Free shipping method is either FedEx Ground or UPS Ground. Upgraded shipping is available such as 3 day is 3 business days; 2nd Day Air is two business days, and there are several options for Overnight delivery based on the time of day to be delivered.Additionally, please note that delivery time is also based on “business” days. For example, if you place an order on Sunday, it’s impossible for us to ship an item the same day as all the shippers are closed.

    Free Shipping Offers

    Orders over $100 qualify for Free Shipping, which will be FedEx Ground or UPS Ground Delivery (5-7 days for cross-country delivery). Free shipping promotions are available on domestic shipments, within the continental United States, only.

    Calculating Cost

    We do not profit from shipping. Should you charge Rush shipping, or if we’re shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

    International Shipping

    If you’d like to make a purchase and have it shipped internationally, please send us an email at info@brooklynstitch.com. Be sure to include a list of the products you’d like to purchase, your shipping address, phone number, and the email address to which we should send a Paypal invoice (we currently only accept Paypal payments for orders shipped abroad). A member of our Customer Service team will contact you to make all the arrangements.

    New York

    Brooklyn Stitch
    37 Noble St
    Brooklyn, NY 11222

    Phone

    347.713.0355

    Email

    info@brooklynstitch.com

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